Data protection

Pure navigation and reading of our Internet pages:
When navigating our pages, none of your personal data is stored without your knowledge.
A collection of your IP address allows us a secure connection with our server. We see the time of access, pages visited, the time spent on our pages, clicks made and popular pages. Under no circumstances can we draw conclusions from these data to concrete personal address data such as name and street or concrete place. That's not in our interest either. We use this data to further optimize our offer for you. The data is evaluated anonymously for statistical purposes in an automated process. We store this data in accordance with legal requirements. There will be no further use of the data. A transfer to state institutions only takes place if there is a legal overriding interest and we are obliged to do so by court order. In the event of a targeted attack on our website and / or server systems, we use the traces left behind to identify the associated systems and in the further course of law enforcement. To protect against such attacks, we reserve the right to exclude certain IP addresses from the use of our offer.


Use of a contact form, transmission of an e-mail message or data reception/contact outside this website:
As soon as you send us personal data such as name, address, telephone number and messages via a contact form or by e-mail, these will be used according to the purpose of individual contact with you on association-relevant topics and processed and stored electronically. Your data will be stored until your interest in information ceases to exist. The data will not be passed on to third parties. An exception to this may be the forwarding of your address to a dispatch service provider for the purpose of delivering goods or information material ordered from us. As far as this is necessary to fulfil common association purposes, your personal data will be passed on by IHO to its umbrella associations VCI (Verband der chemischen Industrie e.V.) and A.I.S.E. (International Association for Soaps, Detergents and Maintenance Products). If we use external service providers as contractors, your data will also be passed on to them. By entering your personal data, we require your consent to this procedure. We use the data you actively generate to answer your questions, book ordered services or to give you access to special information or offers. We have taken precautions to ensure that the data you send us within a form is protected against unauthorized access.

Your certainty that we handle your data with care and in accordance with legal regulations is important to us. Therefore, you have the possibility to view, correct and/or delete your data stored with us at any time, provided that the statutory provisions do not prescribe any other retention periods or that your data is required for processing an active process such as e.g. orders or registration for a payable service.

Storage of cookies and session-ID´s:
Our site uses cookies (short text file) to ensure secure, optimal and user-friendly operation. Some functions of our website lose their functionality without the possibility of storing cookies. For example, the content of a shopping basket within a shop system or the storage of information already provided in a contact form is stored in a cookie. As it is not possible to operate our website without cookies, you agree to the storage of cookies by your browser on your computer system by accessing our pages. After visiting our pages, you can view the cookie generated on your system and also delete it directly. When you first visit our website, you will be informed of the use of cookies. At this point you can prevent cookies from being saved by leaving our website. By deactivating the storage of cookies in your browser, it may not be possible to use all functions of our website. Session-ID´s are also used to enable the most comfortable use of our pages.

The session ID does not contain any personal data. It is only determined here that an indefinite user accesses our website. The session ID is only retained for the duration of the website visit. After leaving our website by closing the browser window or switching to an indefinite, external website, this session ID is deleted.


Login to the internal manufacturer area
By registering for the manufacturer area of the list, you consent to the electronic processing and storage of the data you have provided. The data is processed for the purpose of checking your authorization and for the administration and support of your membership. Your data will be stored for the duration of the check of your authorization or your registration for the manufacturer area. You can display this data at any time when you are logged in.


Videos on YouTube
Videos of our YouTube channel are shown on our website in an embedded window of YouTube. YouTube's "enhanced privacy mode" has been activated for maximum data protection. According to YouTube, YouTube does not store any information about the visitors to our website in this mode unless you watch the video. Viewing the video can trigger a data transmission over which we have no control.


Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; "Google"). On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. This data protection notice regarding the data collected by Google Analytics is made available by

Under certain conditions, it is possible to use Google Analytics in compliance with data protection regulations and without complaints. We naturally adhere to these requirements. Please note that the code "anonymizeIp" has been added to Google Analytics on this website to ensure anonymous collection of IP addresses (so-called IP masking). Your IP address will previously be reduced by Google within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. The legal basis for the use of Google Analytics is § 15 para. 3 TMG and Art. 6 para. 1 lit. f DSGVO. Sessions and campaigns are terminated after a certain period of time. By default, sessions are closed after 30 minutes without activity and campaigns after six months. The time limit for campaigns may not exceed two years. For more information on terms of use and data protection, please visit or

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on. If you click here, an opt-out cookie will be set to prevent future collection of your data when you visit this website. Should we take measures which are subject to notification in accordance with the DSGVO, we will update this data protection declaration before implementing these measures.


We hope that this statement has answered your questions about our handling of your data. Should you have any further specific questions, please do not hesitate to contact us by phone or e-mail at


As of April 2018

Responsible in the sense of the Regulation VO (EU) 2016/679 is the Industrial Association for Hygiene and Surface Protection for Industrial and Institutional Applications e.V. (IHO), Mainzer Landstraße 55, 60329 Frankfurt am Main, phone: +49 (0) 69 2556-1247, fax: +49 (0)69 2556-1471, e-mail:, represented by its Managing Director Dr. Thomas Rauch.